After hours arrivals
- Reception hours are 9am - 5pm daily (9-3pm in winter season). If you are arriving outside of these hours, please contact the office prior to 5pm to arrange an after hours key collection and access code. Failure to comply with this requirement may result in an inability to check into your room or site.
- Linen & towels supplied for all beds. Please advise at time of booking if linen is required for sofa lounge in Spa cabin (fee applies). Main beds only are made in all cabins except the Townhouse where all beds are made.
- Management reserves the rights to amend or alter prices, sites & conditions at any time without notice.
- Site/Accommodation preference is not guaranteed.
- A deposit is required within 7 days of booking.
- Minimum stays apply all year round.
Cancellations are to be notified:
- 8 weeks prior to the booked period for Xmas
- 4 weeks prior to booked period for Easter, long weekends and all School Holidays .
- 2 weeks prior at all other times.
- We will retain $50.00 from all cancellations to cover administration expenses.
We reget your deposit will be forfeited if your cancellation is less than the cancellation period.
Accomodation fees are not refundable if your stay is shortened for any reason.
1 car space is allocated for all accommodation and campsites, except Manor Apartments & Spa cabins which have 2 car spaces. Please contact us if you are bringing a boat or trailer.
- Non-refundable credit card pre-payment is required for entire stay at the time of booking.
- Reservations cannot be cancelled, amended or adjusted after booking.
- If you do not arrive on your reservation date, your reservation will be cancelled without refund or credit.
- Offer cannot be combined with any other promotional offer and is not valid with any other discount.
- Name on the reservation must be the same as the credit card holder’s name, and same individual must check-in for the stay.
- Offer is subject to availability and blackout dates may apply.
- Minimum nights stay will apply unless otherwise stated.
- Valid on new reservations only.
- Accommodation type exclusions may apply.
- Standard booking and cancellation terms apply.
Inclusion of meals and/or drinks for all packages include the following terms.
- All deals are for our onsite cafe bar Rockpools.
- Meals include 2 adults and 2 children.
- Children are clasified as 1
- Offer can only be redeemed once during your stay.
- Meals selection must correspond with the appropriate menu linked to the booked offer (i.e. guests who book the breakfast package must choose meals from Rockpools Cafe Bar breakfast menu).
- Offer must be redeemed at times and/or dates specified with each package deal (either breakfast, lunch or dinner).
- Children (12 years and under) much choose meals from the 'kids menu' section of Rockpools menu.
- 2 house beverages for adults and 2 juice boxes for children are included.
- Additional charges apply for all meal add-ons and/or additional beverages from the number stated above
- If no children are listed on a reservation for a package deal, additional meals, meal add-ons or additional beverages will not be supplied in lieu for children's meals and children's drinks.